“In an era where customer is king, don’t become a slave of the wrongdoings of your bank..!”
We are often on the receiving side of bank errors, hidden charges and wrong debits – and when contacted, the bank representative has no answer.
(These are hidden charges charged by banks you MUST be careful of:)
Then what? Here’s what you should do to get your grievance redressed:
Complain to your bank
Every bank has a grievance cell. Your 1st option is to visit your bank branch and speak to the Manager to sort out the issue. Banks have a dedicated toll-free customer care number, which also you could use to lodge your grievance and get a complaint ID. Alternatively, you can also register a complaint on the bank’s website. Emails can also be sent to the service quality department in public-sector banks. Once the complaint is lodged, you usually need to wait for 30 days for the bank to offer a solution or give a suitable reply.
Approach the banking ombudsman
If your bank does not address your complaint within a month, you can approach the banking ombudsman. This is a senior official appointed by the Reserve Bank of India to redress customer complaints against deficiency in banking services, as per its scheme introduced in 1995. All scheduled commercial banks, regional rural banks and scheduled primary cooperative banks are covered under the scheme. The ombudsman tries to effect a legally binding settlement between both the parties within a month. However, if a settlement is not possible, it will pass an award after allowing both the parties to present their cases to him.
Take the legal route
If you are not happy with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days. The appellate authority in this case is the deputy governor of the RBI. Alternatively, you can approach consumer redressal forums, which take up bank-related complaints, or even the courts. Or, if you would like to avoid the court battles and expensive fees, log on to www.presolv360.com and let them settle the matter for you.
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