If you don’t stand up for what is right, you will end up falling for all these traps which are wrong!
There is a common trait among young working individuals to opt for ready-made products. Especially over investing time and effort in the making of the item. Rekha was also like the extremely busy youth in India, who is so immersed in work that there is no time to spare. So, ignoring the warnings of her family members, Rekha decided to buy a bookshelf for herself on a much-advertised online furniture shop.
The process of ordering was extremely smooth and payment was easily done through an online transaction.
However, things turned ugly as soon as the money was paid. Being a single working woman, Rekha had contacted the customer care services of the online portal and had repeatedly requested them to deliver the product on a weekend so that she could be present at home for the installation of the furniture piece. However, there seemed to be no communication between the customer care services and the logistics, as the delivery person insisted on having it delivered on a weekday. Crestfallen, Rekha applied for a leave at her workplace, and waited for the furniture piece to be delivered. To her dismay, the product was not delivered, after which she received an SMS from the online portal confirming that it was delivered as promised.
Disgruntled, Rekha took to social media to vent her frustrations.
She described how the carpenter who was supposed to assemble the furniture piece kept on deferring his appointment, and she continued incurring huge STD charges for calling the customer care services several times a day. Finally, when the carpenter showed up, halfway through his work, he claimed that a certain hinge was missing from the parcel, which he would be unable to procure from the market as they are custom-made.
Thoroughly frustrated, Rekha lodged a complaint in the Consumer Forum for the redressal of the inconveniences that were faced by her. After a legal battle of almost a year, Rekha received a refund for the product and a hefty compensation for her troubles.
It is never okay to settle for something unsatisfactory just because it is convenient.
The Government of India encourages you to approach these consumer forums and fight your cases to get compensation from the respondent company or service provider no matter how big or less the amount of dispute is. In the country till date, 45,01,119 consumer complaints have been filed in the national, state and district consumer forums, of which 91.22% have been disposed!
AS A CONSUMER – let us know how you tackled such notorious sellers by commenting below.
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